/* ==========================================================================
   public.css — 公开查件首页
   --------------------------------------------------------------------------
   这份样式与工作台完全独立：不进侧栏、不用表格、不加载任何模块 CSS。
   使用场景是顾客用手机打开一个陌生链接，所以：
     · 首屏只有一个输入框 + 一个按钮，不做轮播、不做卡片墙
     · 输入框 16px（小于 16px 时 iOS Safari 会自动放大页面，很讨厌）
     · 所有点击目标 ≥ 44px 高
   ========================================================================== */

#public {
  min-height: 100vh;
  background:
    radial-gradient(1100px 420px at 50% -140px, rgba(13, 148, 136, .10), transparent 70%),
    linear-gradient(180deg, #f7f9fb 0%, #f2f6f6 100%);
}

.pub {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

/* ---------------- 顶栏（只有品牌 + 员工登录，没有导航） ---------------- */

.pub-top {
  flex: none;
  height: 60px;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 0 20px;
  background: rgba(255, 255, 255, .78);
  backdrop-filter: saturate(1.4) blur(10px);
  border-bottom: 1px solid rgba(16, 24, 40, .07);
}

.pub-brand {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
}

.pub-logo {
  width: 32px;
  height: 32px;
  flex: none;
  border-radius: 9px;
  background: linear-gradient(135deg, #12b3a4, #0d9488);
  color: #fff;
  font-size: 15px;
  font-weight: 600;
  display: grid;
  place-items: center;
  box-shadow: 0 2px 6px rgba(13, 148, 136, .28);
}

.pub-bname {
  display: flex;
  align-items: baseline;
  gap: 7px;
  min-width: 0;
}
.pub-bname b {
  font-size: 15px;
  font-weight: 600;
  letter-spacing: -.01em;
  color: #101828;
}
.pub-bname i {
  font-style: normal;
  font-size: 12.5px;
  color: #8b93a3;
  white-space: nowrap;
}

.pub-staff {
  margin-left: auto;
  height: 32px;
  padding: 0 13px;
  border: 1px solid rgba(16, 24, 40, .12);
  border-radius: 8px;
  background: #fff;
  color: #475467;
  font: inherit;
  font-size: 13px;
  cursor: pointer;
  transition: background .12s, border-color .12s, color .12s;
}
.pub-staff:hover {
  background: #f6f8f8;
  border-color: rgba(13, 148, 136, .45);
  color: #0d9488;
}

/* ---------------- 主区 ---------------- */

.pub-main {
  flex: 1;
  width: min(680px, calc(100% - 32px));
  margin: 0 auto;
  padding: 48px 0 56px;
}

.pub-hero { text-align: center; }

.pub-hero h1 {
  margin: 0 0 10px;
  font-size: 27px;
  font-weight: 600;
  letter-spacing: -.02em;
  color: #101828;
}

.pub-hero > p {
  margin: 0 0 26px;
  font-size: 14px;
  line-height: 1.7;
  color: #667085;
}
.pub-hero > p strong { color: #344054; font-weight: 600; }

/* 搜索框：整体做成一张「卡片」，输入框与按钮视觉上是一个控件 */
.pub-search {
  display: flex;
  gap: 8px;
  padding: 8px;
  background: #fff;
  border: 1px solid rgba(16, 24, 40, .09);
  border-radius: 14px;
  box-shadow: 0 6px 20px rgba(16, 24, 40, .06);
  transition: border-color .15s, box-shadow .15s;
}
.pub-search:focus-within {
  border-color: rgba(13, 148, 136, .55);
  box-shadow: 0 6px 20px rgba(16, 24, 40, .06), 0 0 0 3px rgba(13, 148, 136, .12);
}

.pub-search input {
  flex: 1;
  min-width: 0;
  height: 46px;
  padding: 0 12px;
  border: 0;
  outline: none;
  background: none;
  font: inherit;
  font-size: 16px;
  letter-spacing: .01em;
  color: #101828;
  text-transform: uppercase;
}
.pub-search input::placeholder { color: #a6adbb; text-transform: none; letter-spacing: 0; }

.pub-btn {
  flex: none;
  height: 46px;
  padding: 0 22px;
  border: 0;
  border-radius: 10px;
  background: #0d9488;
  color: #fff;
  font: inherit;
  font-size: 15px;
  font-weight: 600;
  cursor: pointer;
  transition: filter .12s, transform .06s;
}
.pub-btn:hover { filter: brightness(1.05); }
.pub-btn:active { transform: translateY(1px); }
.pub-btn:disabled { opacity: .65; cursor: default; transform: none; }

.pub-btn.ghost {
  background: #fff;
  color: #475467;
  border: 1px solid rgba(16, 24, 40, .14);
  font-weight: 500;
}
.pub-btn.ghost:hover { background: #f6f8f8; filter: none; }

.pub-btn.lg { width: 100%; height: 48px; font-size: 15.5px; }

.pub-tip {
  margin: 12px 0 0;
  font-size: 12.5px;
  color: #98a2b3;
  letter-spacing: .01em;
}

/* ---------------- 结果 ---------------- */

.pub-result { margin-top: 22px; }

.pub-card {
  background: #fff;
  border: 1px solid rgba(16, 24, 40, .08);
  border-radius: 16px;
  padding: 18px 20px 20px;
  box-shadow: 0 8px 28px rgba(16, 24, 40, .05);
  animation: pub-in .18s ease-out;
}

@keyframes pub-in {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: none; }
}

.pub-card-h {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  padding-bottom: 14px;
  border-bottom: 1px dashed rgba(16, 24, 40, .10);
}

.pub-pill {
  flex: none;
  height: 24px;
  padding: 0 10px;
  border-radius: 12px;
  font-size: 12px;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
  letter-spacing: .01em;
}
.pub-pill.ok   { background: #e7f6f1; color: #067647; }
.pub-pill.warn { background: #fdf3e2; color: #b54708; }
.pub-pill.info { background: #e8f1fd; color: #175cd3; }

.pub-no {
  font-family: var(--font-mono, ui-monospace, SFMono-Regular, Menlo, monospace);
  font-size: 15px;
  font-weight: 600;
  color: #101828;
  letter-spacing: .02em;
  word-break: break-all;
}

.pub-mini {
  margin-left: auto;
  height: 26px;
  padding: 0 10px;
  border: 1px solid rgba(16, 24, 40, .12);
  border-radius: 7px;
  background: #fff;
  color: #667085;
  font: inherit;
  font-size: 12px;
  cursor: pointer;
}
.pub-mini:hover { background: #f6f8f8; color: #0d9488; border-color: rgba(13, 148, 136, .4); }

.pub-flag {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px;
  margin: 14px 0 0;
  padding: 10px 12px;
  border-radius: 10px;
  background: #fdf3e2;
}
.pub-flag b { font-size: 12.5px; color: #b54708; font-weight: 600; margin-right: 2px; }
.pub-chip {
  padding: 2px 8px;
  border-radius: 6px;
  background: rgba(255, 255, 255, .85);
  color: #b54708;
  font-size: 12px;
}

.pub-meta {
  margin: 14px 0 0;
  display: grid;
  gap: 9px;
}
.pub-meta > div {
  display: grid;
  grid-template-columns: 76px 1fr;
  gap: 10px;
  align-items: baseline;
}
.pub-meta dt { font-size: 12.5px; color: #98a2b3; }
.pub-meta dd { margin: 0; font-size: 14px; color: #344054; word-break: break-word; }

/* 三步进度：让顾客知道「现在到哪一步」，比纯状态文字更好懂 */
.pub-steps {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 18px 0 0;
  padding: 12px 14px;
  border-radius: 10px;
  background: #f8fafb;
}
.pub-steps span { font-size: 12.5px; color: #98a2b3; white-space: nowrap; }
.pub-steps span.on { color: #0d9488; font-weight: 600; }
.pub-steps i {
  flex: 1;
  height: 1px;
  background: rgba(16, 24, 40, .10);
  min-width: 12px;
}

.pub-act { margin-top: 18px; }

.pub-done {
  padding: 12px 14px;
  border-radius: 10px;
  background: #e7f6f1;
  color: #067647;
  font-size: 13px;
  line-height: 1.7;
}
.pub-done span { color: #0f766e; }

/* 加载 / 空态 */
.pub-loading {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  color: #667085;
  font-size: 13.5px;
  padding: 34px 20px;
}
.pub-sp {
  width: 16px;
  height: 16px;
  border: 2px solid rgba(13, 148, 136, .22);
  border-top-color: #0d9488;
  border-radius: 50%;
  animation: pub-spin .7s linear infinite;
}
@keyframes pub-spin { to { transform: rotate(360deg); } }

.pub-empty { text-align: center; padding: 32px 20px; }
.pub-empty-i { font-size: 26px; line-height: 1; margin-bottom: 10px; }
.pub-empty b { display: block; font-size: 15px; color: #101828; margin-bottom: 6px; word-break: break-all; }
.pub-empty p { margin: 0; font-size: 13px; line-height: 1.8; color: #8b93a3; }

.pub-note {
  padding: 14px 16px;
  border-radius: 12px;
  background: #fff;
  border: 1px solid rgba(16, 24, 40, .08);
  font-size: 13.5px;
  color: #475467;
}
.pub-note.err { background: #fef3f2; border-color: #fecdca; color: #b42318; }

/* ---------------- 认领弹窗 ---------------- */

.pub-mask {
  position: fixed;
  inset: 0;
  z-index: 60;
  display: grid;
  place-items: center;
  padding: 16px;
  background: rgba(16, 24, 40, .42);
  backdrop-filter: blur(3px);
  animation: pub-fade .14s ease-out;
}
@keyframes pub-fade { from { opacity: 0; } to { opacity: 1; } }

.pub-modal {
  width: min(440px, 100%);
  max-height: calc(100vh - 32px);
  display: flex;
  flex-direction: column;
  background: #fff;
  border-radius: 16px;
  box-shadow: 0 20px 48px rgba(16, 24, 40, .22);
  overflow: hidden;
}

.pub-modal header {
  flex: none;
  display: flex;
  align-items: center;
  padding: 15px 18px;
  border-bottom: 1px solid rgba(16, 24, 40, .07);
}
.pub-modal h3 { margin: 0; font-size: 16px; font-weight: 600; }
.pub-x {
  margin-left: auto;
  width: 30px; height: 30px;
  border: 0; border-radius: 8px;
  background: none; color: #98a2b3;
  font-size: 13px; cursor: pointer;
}
.pub-x:hover { background: #f3f5f7; color: #475467; }

.pub-mbody { padding: 16px 18px 6px; overflow-y: auto; }

.pub-mno {
  margin-bottom: 14px;
  padding: 9px 12px;
  border-radius: 9px;
  background: #f6f8f8;
  font-size: 12.5px;
  color: #667085;
}
.pub-mno b {
  font-family: var(--font-mono, ui-monospace, Menlo, monospace);
  font-size: 13.5px;
  color: #101828;
  letter-spacing: .02em;
  word-break: break-all;
}

.pub-field { display: block; margin-bottom: 13px; }
.pub-field > span {
  display: block;
  margin-bottom: 6px;
  font-size: 12.5px;
  color: #667085;
  font-weight: 500;
}
.pub-field .opt { font-style: normal; color: #a6adbb; font-weight: 400; }
.pub-field .req { font-style: normal; color: #b42318; font-weight: 500; }

.pub-field input,
.pub-field textarea {
  width: 100%;
  padding: 0 12px;
  height: 42px;
  border: 1px solid rgba(16, 24, 40, .14);
  border-radius: 9px;
  background: #fff;
  font: inherit;
  font-size: 15px;
  color: #101828;
  outline: none;
  transition: border-color .12s, box-shadow .12s;
}
.pub-field textarea { height: auto; padding: 10px 12px; resize: vertical; line-height: 1.6; }
.pub-field input:focus,
.pub-field textarea:focus {
  border-color: rgba(13, 148, 136, .6);
  box-shadow: 0 0 0 3px rgba(13, 148, 136, .12);
}

.pub-seg {
  display: flex;
  gap: 3px;
  padding: 3px;
  border-radius: 10px;
  background: #f1f4f6;
}
.pub-seg button {
  flex: 1;
  height: 36px;
  border: 0;
  border-radius: 7px;
  background: none;
  font: inherit;
  font-size: 13.5px;
  color: #667085;
  cursor: pointer;
  transition: background .12s, color .12s;
}
.pub-seg button.on {
  background: #fff;
  color: #0d9488;
  font-weight: 600;
  box-shadow: 0 1px 3px rgba(16, 24, 40, .10);
}

.pub-err {
  margin-bottom: 10px;
  padding: 9px 12px;
  border-radius: 9px;
  background: #fef3f2;
  color: #b42318;
  font-size: 13px;
  line-height: 1.6;
}

.pub-hint {
  margin: 0 0 10px;
  font-size: 12px;
  line-height: 1.7;
  color: #98a2b3;
}

.pub-modal footer {
  flex: none;
  display: flex;
  gap: 8px;
  padding: 12px 18px 16px;
  border-top: 1px solid rgba(16, 24, 40, .07);
}
.pub-modal footer .pub-btn { flex: 1; height: 42px; font-size: 14.5px; }

/* ---------------- 页脚 ---------------- */

.pub-foot {
  flex: none;
  padding: 18px 20px 26px;
  text-align: center;
  font-size: 12px;
  color: #a6adbb;
  letter-spacing: .01em;
}

/* ---------------- 窄屏 ---------------- */

@media (max-width: 560px) {
  .pub-top { height: 54px; padding: 0 14px; }
  .pub-main { padding: 30px 0 40px; }
  .pub-hero h1 { font-size: 22px; }
  .pub-hero > p { font-size: 13px; margin-bottom: 20px; }

  /* 手机上按钮换行成整宽：拇指目标更大，也不会把输入框压到 120px */
  .pub-search { flex-wrap: wrap; padding: 7px; }
  .pub-search input { height: 44px; flex: 1 1 100%; }
  .pub-btn { width: 100%; height: 44px; }

  .pub-card { padding: 16px 16px 18px; }
  .pub-meta > div { grid-template-columns: 68px 1fr; }
  .pub-modal { width: 100%; max-height: calc(100vh - 24px); }
}

/* ---------------- 三步引导（有结果后收起） ---------------- */

.pub-intro {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 10px;
  margin: 26px 0 0;
}
.pub-intro > div {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 11px 13px;
  border-radius: 12px;
  background: rgba(255, 255, 255, .72);
  border: 1px solid rgba(16, 24, 40, .06);
  font-size: 12.5px;
  color: #667085;
  text-align: left;
}
.pub-intro b {
  width: 20px;
  height: 20px;
  flex: none;
  border-radius: 50%;
  background: #e7f6f1;
  color: #0d9488;
  font-size: 11px;
  font-weight: 600;
  display: grid;
  place-items: center;
}

.pub.has-result .pub-intro { display: none; }

@media (max-width: 560px) {
  .pub-intro { grid-template-columns: 1fr; gap: 8px; margin-top: 20px; }
}

/* ---------------- 投诉与建议 ---------------- */

.pub-hero > p.pub-fb-entry { margin: 8px 0 0; }

.pub-fb-open {
  border: 0; background: none; padding: 6px 2px; cursor: pointer;
  font: inherit; font-size: 13.5px; font-weight: 600; color: #0d9488;
  border-bottom: 1px dashed rgba(13, 148, 136, .4);
}
.pub-fb-open:hover { color: #0b7c72; border-bottom-style: solid; }
.pub-fb-open.on { color: #667085; border-bottom-color: transparent; }

.pub-fb { margin-top: 18px; }
.pub-fb[hidden] { display: none; }

.pub-fb-card {
  background: #fff;
  border: 1px solid rgba(16, 24, 40, .08);
  border-radius: 16px;
  padding: 18px 20px 20px;
  box-shadow: 0 8px 28px rgba(16, 24, 40, .05);
  text-align: left;
}

.pub-fb-head {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 14px;
}
.pub-fb-head b { font-size: 15.5px; color: #101828; }
.pub-fb-x {
  border: 0; background: none; cursor: pointer; padding: 4px 6px;
  font: inherit; font-size: 12.5px; color: #98a2b3;
}
.pub-fb-x:hover { color: #475467; }

/* 类型切换：建议 / 投诉 */
.pub-fb-kinds {
  display: inline-flex; padding: 3px; gap: 3px; margin-bottom: 16px;
  background: #f2f4f7; border-radius: 10px;
}
.pub-fb-kinds button {
  border: 0; background: none; cursor: pointer; font: inherit;
  font-size: 13.5px; font-weight: 600; color: #667085;
  padding: 7px 22px; border-radius: 8px; min-height: 34px;
}
.pub-fb-kinds button.on {
  background: #fff; color: #0d9488;
  box-shadow: 0 1px 3px rgba(16, 24, 40, .1);
}

.pub-fb-field { display: block; position: relative; margin-bottom: 14px; }
.pub-fb-field > span {
  display: block; font-size: 12.5px; font-weight: 600; color: #475467; margin-bottom: 6px;
}
.pub-fb-field > span em { color: #d92d20; font-style: normal; }

.pub-fb-field textarea,
.pub-fb-field input {
  width: 100%; box-sizing: border-box;
  font: inherit; font-size: 16px;      /* iOS Safari 小于 16px 会自动放大页面 */
  color: #101828; background: #fff;
  border: 1px solid rgba(16, 24, 40, .14); border-radius: 10px;
  padding: 11px 12px;
}
.pub-fb-field textarea { resize: vertical; min-height: 96px; line-height: 1.6; }
.pub-fb-field textarea:focus,
.pub-fb-field input:focus {
  outline: none; border-color: #0d9488;
  box-shadow: 0 0 0 3px rgba(13, 148, 136, .12);
}
.pub-fb-cnt {
  position: absolute; right: 10px; bottom: 8px;
  font-size: 11px; color: #98a2b3; font-style: normal;
  background: #fff; padding: 0 4px; pointer-events: none;
}

.pub-fb-row { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
@media (max-width: 520px) {
  .pub-fb-row { grid-template-columns: 1fr; gap: 0; }
}

.pub-fb-hint { margin: 2px 0 12px; font-size: 12px; color: #98a2b3; line-height: 1.6; }
.pub-fb-err {
  margin-bottom: 12px; padding: 10px 12px; border-radius: 10px;
  background: #fef3f2; border: 1px solid #fecdca; color: #b42318;
  font-size: 13px; line-height: 1.6;
}
.pub-fb-err[hidden] { display: none; }
.pub-fb-submit { width: 100%; }

/* 提交成功后的回执 */
.pub-fb-done { text-align: center; padding: 10px 4px 6px; }
.pub-fb-ico {
  width: 52px; height: 52px; margin: 0 auto 14px;
  border-radius: 50%; display: grid; place-items: center;
  background: rgba(13, 148, 136, .1); color: #0d9488;
  font-size: 26px; font-weight: 700;
}
.pub-fb-done h3 { margin: 0 0 8px; font-size: 18px; font-weight: 600; color: #101828; }
.pub-fb-done p { margin: 0 0 10px; font-size: 14px; line-height: 1.7; color: #475467; }
.pub-fb-done .pub-fb-done-sub { font-size: 12.5px; color: #98a2b3; }
.pub-fb-done-act { margin-top: 18px; display: flex; gap: 10px; justify-content: center; flex-wrap: wrap; }
.pub-fb-again {
  width: auto; padding: 0 24px; height: 40px;
  background: #fff; color: #0d9488;
  border: 1px solid rgba(13, 148, 136, .35);
}
.pub-fb-again:hover { background: rgba(13, 148, 136, .06); filter: none; }
.pub-fb-done-close { color: #475467; border-color: rgba(16, 24, 40, .18); }
.pub-fb-done-close:hover { background: rgba(16, 24, 40, .04); }

/* ---------------- 查件结果：原因注释 + 一键复制 ---------------- */

/* 一个原因 = 一个 chip + 一句人话解释。用 wrap 包住，手机上注释跟着换行。 */
.pub-chip-wrap {
  display: inline-flex;
  align-items: baseline;
  gap: 6px;
  flex-wrap: wrap;
  max-width: 100%;
}
.pub-chip-note {
  font-style: normal;
  font-size: 12px;
  line-height: 1.55;
  color: #a17330;      /* 呼应 .pub-flag 的琥珀底，比灰字更清楚 */
}

/* 认领 + 一键复制 并排；已认领时只剩复制，铺满 */
.pub-act {
  display: flex;
  gap: 10px;
  align-items: stretch;
}
.pub-act > .pub-btn { flex: 1 1 0; width: auto; min-width: 0; }
.pub-act > .pub-done { flex: 1 1 100%; }
/* 复制成功的反馈态：必须压过 .pub-btn.ghost:hover（0,2,1），
   否则鼠标还停在按钮上时背景仍是浅灰，白字直接看不见。 */
.pub-btn.is-ok,
.pub-btn.ghost.is-ok,
.pub-btn.ghost.is-ok:hover {
  background: #067647;
  border-color: #067647;
  color: #fff;
}

@media (max-width: 420px) {
  .pub-act { flex-wrap: wrap; }
  .pub-act > .pub-btn { flex: 1 1 100%; }
}

/* ---------------- 联系客服 ---------------- */
/* 查到 / 没查到 / 查询报错，三种结果的底部都有这个入口。
   在结果卡里它单独占一整行：和「认领」「一键复制」挤三个格，手机上每个只剩
   110px，15px 的字会折行，反而不好点。 */
.pub-act > .pub-help { flex: 1 1 100%; }
.pub-empty .pub-help { margin-top: 16px; }

.pub-help-time {
  margin: 0 0 8px;
  font-size: 14px;
  line-height: 1.7;
  color: #101828;
}
.pub-help-time b { color: #0d9488; }
.pub-help-hint {
  margin: 0;
  font-size: 13px;
  line-height: 1.8;
  color: #667085;
}
.pub-help-hint b {
  color: #101828;
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  word-break: break-all;
}

/* ==========================================================================
   3.0 「Paper」公开查件页
   --------------------------------------------------------------------------
   访问者是顾客：手机打开、只做一件事（查一个单号）。
   所以这一页的"设计"只体现在三处：留白、层级、可信度。
   不堆装饰、不用重色，整页只有强调色在按钮和状态点上报到。
   ========================================================================== */

#public {
  background:
    radial-gradient(760px 420px at 50% -8%, color-mix(in srgb, var(--accent) 8%, transparent) 0%, transparent 72%),
    var(--canvas);
  min-height: 100vh;
}
#public::before {
  content: "";
  position: fixed;
  inset: 0;
  background-image: radial-gradient(var(--line) 1px, transparent 1px);
  background-size: 24px 24px;
  -webkit-mask-image: radial-gradient(120% 60% at 50% 0%, #000 0%, transparent 68%);
  mask-image: radial-gradient(120% 60% at 50% 0%, #000 0%, transparent 68%);
  pointer-events: none;
  z-index: 0;
}
.pub { position: relative; z-index: 1; }

/* 顶栏：一条细线，没有阴影 */
.pub-top {
  height: 56px;
  padding: 0 20px;
  background: color-mix(in srgb, var(--surface) 70%, transparent);
  backdrop-filter: saturate(1.3) blur(10px);
  border-bottom: 1px solid var(--line);
}
.pub-logo {
  width: 28px; height: 28px;
  border-radius: 7px;
  background: var(--accent);
  color: var(--accent-fg);
  font-size: 13px;
  font-weight: 700;
  box-shadow: 0 1px 2px rgba(24, 24, 27, .16);
}
.pub-bname b { font-size: 14px; font-weight: 620; letter-spacing: -0.01em; color: var(--ink); }
.pub-bname i { font-size: 11px; color: var(--ink-3); font-style: normal; }
.pub-staff {
  height: 30px;
  padding: 0 12px;
  border-radius: 7px;
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--ink-2);
  font-size: 12px;
  font-weight: 500;
}
.pub-staff:hover { border-color: var(--line-strong); color: var(--ink); }

/* Hero */
.pub-hero { padding-top: 6px; }
.pub-hero h1 {
  font-size: 30px;
  font-weight: 640;
  letter-spacing: -0.035em;
  line-height: 1.2;
  color: var(--ink);
}
.pub-hero h1::before {
  content: "快递查件 · 在线认领";
  display: block;
  width: fit-content;
  margin: 0 auto 12px;
  padding: 3px 9px;
  border-radius: 5px;
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--ink-3);
  font-size: 10.5px;
  font-weight: 600;
  letter-spacing: 0.1em;
  box-shadow: none;
}
.pub-hero > p {
  margin: 10px 0 22px;
  font-size: 13.5px;
  color: var(--ink-3);
  line-height: 1.7;
}
.pub-hero > p strong { color: var(--ink-2); font-weight: 600; }

/* 搜索：一张白纸片，聚焦时描边变成强调色 */
.pub-search {
  height: 56px;
  padding: 6px 6px 6px 16px;
  border-radius: 12px;
  background: var(--surface);
  border: 1px solid var(--line-strong);
  box-shadow: 0 1px 2px rgba(24, 24, 27, .05);
  transition: border-color var(--d-1) var(--ease), box-shadow var(--d-1) var(--ease);
}
.pub-search:focus-within {
  border-color: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 15%, transparent);
}
.pub-search input { font-size: 16px; letter-spacing: 0.02em; color: var(--ink); font-weight: 500; }
.pub-search input::placeholder { font-weight: 400; letter-spacing: 0; }
.pub-search .pub-btn {
  height: 44px;
  padding: 0 22px;
  border-radius: 9px;
  font-size: 14px;
  font-weight: 600;
  background: var(--accent);
  color: var(--accent-fg);
  box-shadow: none;
}
.pub-tip { margin-top: 12px; font-size: 11.5px; color: var(--ink-3); }

/* 三步说明 */
.pub-intro > div {
  padding: 6px 10px;
  border-radius: 6px;
  border: 1px solid var(--line);
  background: var(--surface);
  font-size: 11.5px;
  color: var(--ink-3);
}
.pub-intro b {
  width: 15px; height: 15px;
  border-radius: 4px;
  background: var(--surface-2);
  color: var(--ink-2);
  font-size: 9.5px;
  font-weight: 700;
  display: inline-grid;
  place-items: center;
  box-shadow: none;
}

/* 结果卡：一层细线框，没有重阴影 */
.pub-card {
  border-radius: 14px;
  border: 1px solid var(--line);
  background: var(--surface);
  box-shadow: 0 1px 2px rgba(24, 24, 27, .04);
  padding: 16px 18px 14px;
}
.pub-card-h { gap: 9px; }
.pub-no {
  font-family: var(--mono);
  font-size: 15.5px;
  font-weight: 650;
  letter-spacing: 0.01em;
  color: var(--ink);
}
.pub-pill {
  height: 21px;
  padding: 0 8px;
  border-radius: 5px;
  font-size: 10.5px;
  font-weight: 650;
  display: inline-flex;
  align-items: center;
  gap: 5px;
}
.pub-pill::before { width: 5px; height: 5px; border-radius: 50%; background: currentColor; }
.pub-mini {
  height: 24px;
  padding: 0 9px;
  border-radius: 6px;
  border: 1px solid var(--line);
  background: var(--surface);
  font-size: 11px;
  font-weight: 500;
  color: var(--ink-2);
}
.pub-mini:hover { border-color: var(--line-strong); color: var(--ink); }

.pub-flag {
  margin: 12px 0 2px;
  padding: 10px 12px;
  border-radius: 9px;
  border: 1px solid color-mix(in srgb, var(--warn) 22%, var(--surface));
  border-left: 2px solid var(--warn);
  background: var(--warn-weak);
  gap: 7px;
}
.pub-flag b { font-size: 11.5px; color: var(--warn); letter-spacing: 0.02em; }
.pub-chip {
  height: 20px;
  padding: 0 7px;
  border-radius: 5px;
  background: var(--surface);
  border: 1px solid color-mix(in srgb, var(--warn) 25%, var(--surface));
  color: var(--warn);
  font-size: 10.5px;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
}
.pub-chip-note { font-size: 10.5px; color: color-mix(in srgb, var(--warn) 80%, var(--ink-2)); }

.pub-meta { margin: 14px 0 2px; gap: 9px 24px; }
.pub-meta dt { font-size: 11px; color: var(--ink-3); font-weight: 400; }
.pub-meta dd { font-size: 12.5px; color: var(--ink); font-weight: 500; }

.pub-steps { margin: 16px 0 2px; gap: 9px; }
.pub-steps span {
  font-size: 11px;
  font-weight: 500;
  color: var(--ink-3);
  display: inline-flex; align-items: center; gap: 6px;
  white-space: nowrap;
}
.pub-steps span::before {
  content: "";
  width: 8px; height: 8px;
  border-radius: 50%;
  border: 1.5px solid currentColor;
  background: transparent;
}
.pub-steps span.on { color: var(--accent); font-weight: 600; }
.pub-steps span.on::before { background: var(--accent); border-color: var(--accent); box-shadow: none; }
.pub-steps i { background: var(--line); height: 1px; }

.pub-act { margin-top: 16px; flex-wrap: wrap; gap: 8px; }
.pub-act > .pub-btn { height: 42px; border-radius: 9px; font-size: 13.5px; font-weight: 550; }
.pub-act > .pub-btn:not(.ghost) { background: var(--accent); color: var(--accent-fg); box-shadow: none; }
.pub-act > .pub-btn.ghost { background: var(--surface); border: 1px solid var(--line-strong); color: var(--ink-2); }
.pub-act > .pub-btn.ghost:hover { background: var(--surface-2); color: var(--ink); }
.pub-act > .pub-help { flex: 1 1 100%; }

.pub-done {
  border-radius: 9px;
  background: var(--ok-weak);
  border: 1px solid color-mix(in srgb, var(--ok) 18%, var(--surface));
  color: var(--ok);
  font-size: 11.5px;
}
.pub-done span { color: color-mix(in srgb, var(--ok) 80%, var(--ink-2)); }

.pub-fb-entry { margin: 20px 0 0; }
.pub-fb-open {
  height: 30px;
  padding: 0 12px;
  border-radius: 6px;
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--ink-2);
  font-size: 11.5px;
  font-weight: 500;
}
.pub-fb-open:hover { border-color: var(--line-strong); color: var(--ink); }

.pub-empty { padding: 34px 20px 28px; }
.pub-empty-i {
  width: 44px; height: 44px;
  margin: 0 auto 12px;
  border-radius: 11px;
  display: grid; place-items: center;
  font-size: 19px;
  background: var(--surface-2);
  border: 1px solid var(--line);
  box-shadow: none;
}
.pub-empty b { font-size: 14.5px; font-weight: 600; color: var(--ink); }
.pub-empty p { font-size: 12.5px; color: var(--ink-3); }

.pub-foot { padding: 22px 20px 30px; font-size: 11px; color: var(--ink-3); }

@media (max-width: 560px) {
  .pub-search { height: auto; padding: 6px; border-radius: 12px; gap: 6px; }
  .pub-search input { height: 42px; font-size: 16px; }
  .pub-search .pub-btn { height: 44px; width: 100%; border-radius: 9px; }
  .pub-hero h1 { font-size: 25px; }
  .pub-hero > p { font-size: 13px; margin: 10px 0 18px; }
  .pub-card { border-radius: 12px; padding: 14px 14px 12px; }
  .pub-act > .pub-btn { height: 42px; }
}

/* Hero 再收一版：把三步说明从"三个小盒子"改成"一行带分隔的文字"，
   并把整块内容在首屏里往下压一点 —— 现在它贴着顶栏，显得局促。 */
.pub-main { padding-top: 5.5vh; }
.pub-hero h1 { font-size: 33px; font-weight: 660; }
.pub-hero > p { color: var(--ink-2); }

.pub-intro {
  display: flex;
  justify-content: center;
  flex-wrap: wrap;
  gap: 0;
  margin-top: 22px;
}
.pub-intro > div {
  border: 0;
  background: none;
  padding: 0 14px;
  font-size: 11.5px;
  color: var(--ink-3);
  display: inline-flex;
  align-items: center;
  gap: 6px;
  position: relative;
}
.pub-intro > div + div::before {
  content: "";
  position: absolute;
  left: 0; top: 50%;
  width: 1px; height: 10px;
  background: var(--line);
  transform: translateY(-50%);
}
.pub-intro b {
  width: 16px; height: 16px;
  border-radius: 4px;
  background: transparent;
  border: 1px solid var(--line-strong);
  color: var(--ink-3);
  font-size: 9.5px;
}
@media (max-width: 560px) {
  .pub-main { padding-top: 3vh; }
  .pub-hero h1 { font-size: 27px; }
  .pub-intro > div { padding: 0 8px; font-size: 10.5px; }
}

/* ==========================================================================
   深色主题下的公开页弹窗（认领 / 联系客服 / 留言）
   --------------------------------------------------------------------------
   这一层是 2.0 时代写死白底的浮层，深色下会突兀地亮一下。
   按语义重贴一遍：面板 → surface，输入 → surface-2，提示 → 语义色浅底。
   ========================================================================== */
html[data-theme="dark"] .pub-mask { background: rgba(0, 0, 0, .62); }
html[data-theme="dark"] .pub-modal {
  background: var(--surface);
  border: 1px solid var(--line);
  color: var(--ink);
  box-shadow: var(--sh-3);
}
html[data-theme="dark"] .pub-modal header { border-bottom-color: var(--line); }
html[data-theme="dark"] .pub-modal footer { border-top-color: var(--line); background: var(--surface-2); }
html[data-theme="dark"] .pub-x { color: var(--ink-3); }
html[data-theme="dark"] .pub-x:hover { background: var(--surface-2); color: var(--ink); }
html[data-theme="dark"] .pub-field > span { color: var(--ink-2); }
html[data-theme="dark"] .pub-field input,
html[data-theme="dark"] .pub-field textarea,
html[data-theme="dark"] .pub-field select {
  background: var(--surface-2);
  border-color: var(--line-strong);
  color: var(--ink);
}
html[data-theme="dark"] .pub-field input:focus,
html[data-theme="dark"] .pub-field textarea:focus {
  border-color: var(--accent);
  background: var(--surface);
}
html[data-theme="dark"] .pub-seg { background: var(--surface-2); border-color: var(--line); }
html[data-theme="dark"] .pub-seg button { color: var(--ink-2); }
html[data-theme="dark"] .pub-seg button.on { background: var(--surface); color: var(--ink); }
html[data-theme="dark"] .pub-note {
  background: var(--surface);
  border-color: var(--line);
  color: var(--ink-2);
}
html[data-theme="dark"] .pub-note.err {
  background: var(--danger-weak);
  border-color: color-mix(in srgb, var(--danger) 30%, var(--surface));
  color: var(--danger);
}
html[data-theme="dark"] .pub-hint { color: var(--ink-3); }
html[data-theme="dark"] .pub-modal .pub-btn.ghost {
  background: var(--surface-2);
  border-color: var(--line-strong);
  color: var(--ink-2);
}
html[data-theme="dark"] .pub-modal .pub-btn:not(.ghost) {
  background: var(--accent);
  color: var(--accent-fg);
}
html[data-theme="dark"] .pub-mno { background: var(--surface-2); color: var(--ink-2); }
html[data-theme="dark"] .pub-help-time { color: var(--ink); }
html[data-theme="dark"] .pub-help-hint { color: var(--ink-3); }
html[data-theme="dark"] .pub-help-hint b { color: var(--ink); }

/* ==========================================================================
   3.0.2 首页说明文字降一档
   --------------------------------------------------------------------------
   和后台同一个问题：这一页的说明文字原来压到了 --ink-2（次级文字），
   在手机上看比标题还抢眼。查件页的主角永远是那个输入框和结果卡，
   说明文字只是"告诉你怎么用"，退到背景层才对。
   ========================================================================== */
.pub-hero > p { color: var(--ink-3); }
.pub-hero > p strong { color: var(--ink-3); font-weight: 600; }
.pub-tip { color: var(--ink-4); }
.pub-intro > div { color: var(--ink-4); }
.pub-intro b { color: var(--ink-4); border-color: var(--line); }
.pub-foot { color: var(--ink-4); }

/* ---------- 问题件编码（查件结果里） ----------
   顾客最常被问到的就是这一串数字，原来只藏在「一键复制」的文本里，
   界面上看不到。放在问题件带子的右端，等宽字体，点一下能复制。 */
.pub-code-wrap {
  margin-left: auto;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  flex-wrap: nowrap;
}
.pub-code-k {
  font-size: 10.5px;
  color: color-mix(in srgb, var(--warn) 70%, var(--ink-2));
  white-space: nowrap;
}
.pub-code {
  font-family: var(--mono);
  font-size: 12px;
  font-weight: 650;
  letter-spacing: 0.02em;
  height: 22px;
  padding: 0 8px;
  border-radius: 5px;
  border: 1px solid color-mix(in srgb, var(--warn) 30%, var(--surface));
  background: var(--surface);
  color: var(--warn);
  cursor: pointer;
  white-space: nowrap;
}
.pub-code:hover { background: var(--warn-weak); }
.pub-code:focus-visible { outline: none; box-shadow: 0 0 0 3px color-mix(in srgb, var(--warn) 20%, transparent); }
/* 编码紧跟原因名称，不再右对齐；注释挪到整行最后 */
.pub-code-wrap { margin-left: 2px; }
.pub-flag-note {
  flex: 1 1 100%;
  margin-top: 2px;
  font-style: normal;
  line-height: 1.5;
}
@media (max-width: 420px) {
  .pub-code-wrap { margin-left: 0; }
}

/* ==========================================================================
   查件页：认领被驳回的提示（3.4.9）
   --------------------------------------------------------------------------
   顾客认领时订单号 / 用户名填错，客服驳回后包裹回到「待认领」。
   下次查件时得让他看见"上次为什么没通过"，否则会以为系统出问题又填一遍同样的错。
   用危险色描边低透明度铺底，够醒目但不至于吓人。
   ========================================================================== */
.pub-reject {
  margin: 14px 0 2px;
  padding: 12px 14px;
  border: 1px solid color-mix(in srgb, var(--danger) 34%, transparent);
  border-radius: 12px;
  background: color-mix(in srgb, var(--danger) 7%, transparent);
}
.pub-reject-h {
  margin-bottom: 6px;
  font-size: 11.5px;
  font-weight: 700;
  letter-spacing: 0.05em;
  color: var(--danger);
}
.pub-reject-b {
  font-size: 14px;
  font-weight: 600;
  line-height: 1.6;
  color: var(--ink);
  word-break: break-all;
}
.pub-reject-f { margin-top: 6px; font-size: 12px; color: var(--ink-3); }